Grumpy Old Man Posting: While I worked in customer service for many years, I got to see many tirades like this. Even so, I don't see how this should even be a news story. The internet is the most amazing invention of my lifetime, but it has it's downside. Public shaming is out of control these days. Think about it this way - we've all had a moment (or several) in our lives we wish we could take back. What if these moments of yours were broadcast to the entire world? How would you deal with that weight?