Help! Can't access premium content...

1110husker · Jul 28, 2015

I've updated my cc information...logged out and back in...called the rivals help line (it seems to be eternally busy)...and still can't access premium stuff.

Anything else I need to try? Thanks in advance...

GBR, 1110

Cornicator · Jul 28, 2015

I can't either.

tony3348 · Jul 28, 2015

1110husker said:
I've updated my cc information...logged out and back in...called the rivals help line (it seems to be eternally busy)...and still can't access premium stuff.

Anything else I need to try? Thanks in advance...

GBR, 1110

Your not alone. Same here.

Cornicator · Jul 28, 2015

I can't view Main Board either. Its obviously not effecting everyone.

shimiskywalker · Jul 28, 2015

Same here. Hope we get a rebate for a day.

anon_umk0ifu6vj6zi · Jul 28, 2015

shimiskywalker said:
Same here. Hope we get a rebate for a day.

Where do I send your 30 cents? I can help you out.

shimiskywalker · Jul 28, 2015

4.6.3 said:
Where do I send your 30 cents? I can help you out.

Was actually being sarcastic, but I do have a PayPal account. New baby and diapers are expensive bro lol In all seriousness though, does anyone know whats going on?

Cornicator · Jul 28, 2015

I guess we've all received lifetime bans.

HuskerRush · Jul 28, 2015

Step 1 of the 12 step program to deal with Scrolls addiction.

Cornicator · Jul 28, 2015

I've been very productive today at work.

1110husker · Jul 28, 2015

shimiskywalker said:
Was actually being sarcastic, but I do have a PayPal account. New baby and diapers are expensive bro lol In all seriousness though, does anyone know whats going on?

I'm still in the dark...and the Rivals help line has been a constant busy signal...

I'm able to log in -- but the "update your membership information" banner appears next to my username, and keeps appearing in spite of the fact that I'm sure all my information is correct (and there's no issue with my cc). Of course, I'm unable to look at anything that requires a subscription.

anon_umk0ifu6vj6zi · Jul 28, 2015

Cornicator said:
I guess we've all received lifetime bans.

Just become an IT guy. Then create new IPs to post on the board. But you have to gain a 100 plus pounds first to be a drone.

shimiskywalker · Jul 28, 2015

Not sure who used what voodoo, but I seem to have access now so 4.6.3 you wont need to send that 30 cents buddy, but I appreciate it!

northeastNebraska · Jul 28, 2015

I shared this thread on the Scrolls for you guys, just so they were aware. Hope it helps, don't die out here!

Mtnhusker · Jul 28, 2015

I am not able to access the Main Board. How am I going to keep up the important goings on in the SEC if I can't read the MB?

Mike Matya · Jul 28, 2015

I've contacted the higher ups and they are aware of and working on the problem. This is what I've been told:

"Just that we're aware of the issue and that we're working on a fix to deploy shortly."

I will pass on any further updates I get here.

hhunter12 · Jul 28, 2015

I have not been able to get on football scrolls but can get on bskball and bb which who cares right now. This has gone on for over a week and I have contacted rivals several times. hhunter12

Mike Matya · Jul 28, 2015

hhunter12 said:
I have not been able to get on football scrolls but can get on bskball and bb which who cares right now. This has gone on for over a week and I have contacted rivals several times. hhunter12

Try logging off; clearing your cache, cookies and history; and then logging back on again. Let me know if this works.

MITCH492 · Jul 28, 2015

Send me your logins and passwords and I will see what I can do.

mwulf · Jul 28, 2015

premium content? Ha

1110husker · Jul 29, 2015

northeastNebraska said:
I shared this thread on the Scrolls for you guys, just so they were aware. Hope it helps, don't die out here!

Thank you!!!!!

1110husker · Jul 29, 2015

Mike Matya said:
I've contacted the higher ups and they are aware of and working on the problem. This is what I've been told:

"Just that we're aware of the issue and that we're working on a fix to deploy shortly."

I will pass on any further updates I get here.

Thanks Mike!

1110husker · Jul 29, 2015

Mike Matya said:
I've contacted the higher ups and they are aware of and working on the problem. This is what I've been told:

"Just that we're aware of the issue and that we're working on a fix to deploy shortly."

I will pass on any further updates I get here.

Mike -- looks like my account is fixed. Thanks for your help!

hhunter12 · Jul 29, 2015

Thanks! Mike I found someone to show where the things were you told me to do, today and it ,works great now. thanks I have sent a bunch of emails to rivals with no results in the past or ans. thank you for answering in a timely fashion. Thanks again Mike

5xHuskers · Jul 30, 2015

Mike Matya said:
Try logging off; clearing your cache, cookies and history; and then logging back on again. Let me know if this works.

Mike, still can't get in. Help please..

BillyBarry · Jul 31, 2015

Hmm, looks like I'm not alone, Hi I'm Billybarry, and I too have been shut out.

Hearsay · Aug 1, 2015

1110husker said:
I'm still in the dark...and the Rivals help line has been a constant busy signal...

I'm able to log in -- but the "update your membership information" banner appears next to my username, and keeps appearing in spite of the fact that I'm sure all my information is correct (and there's no issue with my cc). Of course, I'm unable to look at anything that requires a subscription.

I'm experiencing the same issue. And it's getting freaking annoying as hell. There's nothing for me to update.

Hearsay · Aug 1, 2015

Mike Matya said:
Try logging off; clearing your cache, cookies and history; and then logging back on again. Let me know if this works.

Ok Mike, I'll be the first to admit that I'm beyond computer illiterate. How do I go about doing this (on my IPad too)? And no offense, but why in the heck am I having to do it? It seems like Rivals has an issue and needs to fix it....not their paying customers.

PapioGBR73 · Aug 1, 2015

I signed up 7/22 and have never gotten RSS. I cleared the cache, cookies, etc. What is rivals help line #? Haven't found one. Sent email and got story line "they were working on it".

Hearsay · Aug 1, 2015

Hearsay said:
Ok Mike, I'll be the first to admit that I'm beyond computer illiterate. How do I go about doing this (on my IPad too)? And no offense, but why in the heck am I having to do it? It seems like Rivals has an issue and needs to fix it....not their paying customers.

I just googled how to clear everything off of an iPad and iPhone. It's now working for me.

Mike Matya · Aug 1, 2015

Hearsay said:
I just googled how to clear everything off of an iPad and iPhone. It's now working for me.

Good deal.

PapioGBR73 · Aug 1, 2015

PapioGBR73 said:
I signed up 7/22 and have never gotten RSS. I cleared the cache, cookies, etc. What is rivals help line #? Haven't found one. Sent email and got story line "they were working on it".

Thanks Mike! RSS finally showed up.

Mike Matya · Aug 1, 2015

PapioGBR73 said:
Thanks Mike! RSS finally showed up.

Awesome!

Zag31 · Aug 3, 2015

Mike Matya said:
Awesome!

I still can not access premium content and my account was just paid in July for the year. ---Rose31 8/2/16

Mike Matya · Aug 3, 2015

Zag31 said:
I still can not access premium content and my account was just paid in July for the year. ---Rose31 8/2/16

Please email me -- mike@huskeronline.com

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